Recently had to cancel an appointment and wanted to reach someone in enough time to not inconvenience anyone. Called in the message machine will not accept cancellations and directs you to the web site only the website has no place to cancel either. I rarely use my e-mail but decided to bring it up hoping to find something from the spa I could respond to in order to let someone know I was not coming. I started the process at 8:00 am and finished about 9:57 am 3 mins before I was to be there. I found it extremely frustrating and to top it off I got a call at 10:13 am asking where I was. So no one checked the messages or e-mail before calling. The therapist time was wasted along with mine. A better line of communication needs to be established so people don't have to come to work needlessly.
Mar 15, 2017
I have been coming to MedSpa a long time and have always left feeling better that when I came. My special (Maria) has left and gone to another spa in AV. I do, still come to you, have my favorites.
Mar 8, 2017
I recently had a consultation with Dianna regarding Voluma XC. She was so helpful in answering my questions. We had some laughs during my consultation, she is personable, friendly and made me feel really comfortable with my decision to go ahead with Voluma XC. I can't wait to see my results!
Mar 5, 2017
Cindy took the time to assess every strategic angle of the procedure to ensure the best results. Thanks so much for the attention to detail!
Feb 27, 2017
I found your business online. I was to find a spa for three of us to enjoy. We were celebrating my sister's birthday. To my surprise, the facility was better than I expected! What made it so? The kind, patient, efficient and friendly service. The lobby, water, fruit and quiet environment. Thank you! P.S. Tonight I tried the IS Clinical Active Serum. Boy! Does it tingle. Scared me so I rinsed it off. Will try again tomorrow.
Feb 19, 2017
Best spa I've ever been to. The level of professionalism and service is beyond compare. I can't recommend it enough!
Feb 17, 2017
Great people and great place.
Feb 12, 2017
Very friendly and professional and not pushy. I will not hesitate to come back again and to try other services.
Feb 11, 2017
Pure joy. Attentive, clean and beautiful and quiet atmosphere. All inquiries explained with kindness. Friendly and inviting space. Knowledgeable about products and services. Very relaxing and no rush procedures.
Jan 29, 2017
I had my facial done by Sara and she was amazing!! I will definitely be going back to her for more treatments. Everyone is so nice and welcoming.
Jan 26, 2017
I always feel very well taken care of . Everyone is friendly and professional. I enjoy different services and I have good results with all of them
Jan 20, 2017
Excellent massage given to me by Karina. I left feeling so relaxed and new. Highly recommend Infinity Medspa!
Dec 29, 2016
Great job!!!! I received an excellent facial from Janelle.
Dec 6, 2016
Beautiful spa, amazing staff, top of the line products.
Dec 4, 2016
I had a GREAT first experience at The Infinity Medspa!!!!! Everyone I met was so warm and friendly and Kelly did a fantastic job on my face!!! I will be a loyal customer from now on! Thank you so much!!
Nov 30, 2016
I love coming to Infinity. Always awesome experience, customer service, great facility, and amazing results. Very happy!
Nov 28, 2016
I appreciate Sara's personality and professionalism. She is great!
Nov 20, 2016
Very professional and knowledgeable
Oct 31, 2016
The staff at Infinity are awesome!
Oct 29, 2016
I went into the medspa for a massage and was immediately greeted with friendly women. The spa was incredibly clean and organized, and the atmosphere was very calming. Once my massage therapist (Fallon) took me back, the room was so relaxing and she was incredible!
Oct 26, 2016
I made a consultation for underarm laser hair removal and I was seen quickly. They answered all of my questions and got me all set up within 30 minutes.
Oct 15, 2016
The people are nice and helpful. It's too soon to give a valid review until I feel that the cool sculpting is working.
Oct 11, 2016
I've been coming her for years and love their service and treatment. Everyone is always so nice.
Oct 7, 2016
Had a great massage by Erin!
Oct 6, 2016
Always happy with the services.
Sep 21, 2016
Very informative and professional
Sep 17, 2016
Great online presence. Great reminders sent to ensure clients show up in a timely manner.
Sep 8, 2016
I am giving "The, Infinity Medspa Team" a 5 stars for being so pleasant and very professional The staff were very accommodating. Diana is such a nice person to talk to. She really exceeded my expectations.
Sep 6, 2016
Super friendly staff! Clean & professional. Highly recommend!!
Aug 29, 2016
I love my monthly facials with Jamelle
Aug 22, 2016
I had a lot of shoulder pain so u scheduled an 80 minute massage with Jeni Brown. She helped me with the pain and gave me an amazing massage! She's awesome!
Aug 16, 2016
They are the bestâ¤ï¸I will always go thereðŸŒ¹
Aug 16, 2016
Sad....I look the same as when I went in. I called twice but they said I will still be charged for additional injections instead of being able to make good on what I paid for. I feel dismayed and saddened at their lack of desire to satisfy the customer.
Aug 9, 2016
Just amazing!!! Staff si friendly, and massage was all I needed that day!!!!!
Aug 6, 2016
I enjoyed my facial very much. I loved the way my skin glowed afterwards.
Aug 4, 2016
This is a very professional place
Aug 3, 2016
My experience with Medspa for the last 4yrs has been awesome!!!!the front staff Chelsea and others are very helpful and always kind. My massages has all been wonderful and my Facials starting withy first treatment with Rachel! !!!awesome lady and was very informative about my skin. After she left I tried someone else didn't work and then Ms. Jennel...came and OMW so grateful to have her excellent!!!! just as good as Rachel give her 5 stars and hopes she sticks around. Medspa keep up the good work. Happy Client, Lesah
Jul 30, 2016
It was the best facial I ever had.
Jul 30, 2016
Everyone is very professional and work with you in what you are trying to achieve. The nurses are very good in everything they do.
Jul 13, 2016
Sooooo looking forward to my procedure! Diana truly convinced me that you completely know what you're doing.
Jul 1, 2016
Loved my visit! So professional! The nurse was amazing and explained everything. I will be back soon!!
Jun 28, 2016
Awesome job... The girls here are great...
Jun 19, 2016
Katrina was very professional and provided me a wonderful therapeutic massage.
Jun 19, 2016
I get a massage at least once every month. I have had appointments with at least 4 therapists and have had great massages from each of them. I love that every therapist discusses any medical issues and areas that need special attention. I also appreciate that they make sure pressure is okay during the massage. All employees are very professional and welcoming and the spa is beautiful and clean. Massage day at Infinity MedSpa is the best gift I have given myself!
Jun 14, 2016
I love Medspa. The massage thereapists are always professional and very attentive to my needs. I have an issue with my sciatica and the therapist also helped me learn new stretches to help allieviate the problem
Jun 13, 2016
I have been a loyal customer at Infinity Med Spa for as long as they have been open. I left an over-hyped Beverly Hills doctor to find this wonderful haven in Santa Clarita. It is beautiful, well staffed, and the caliber of the practitioners is superb. I can't ay enough about Cindy - how kind, knowledgeable, skilled and light of hand she is. I never thought I would look forward to anyone sticking needles in my face, but Cindy makes it all a great experience, every time. I also want to recognize Bridget for her great facials.
Jun 9, 2016
I love the customer service ! Everyone is very nice and answers all questions from the secretaries to the RNs. The environment it very relaxing .
Jun 9, 2016